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When does billing start? |
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Billing starts once the server(s) are installed and up and running on our network. Once ColoMAX receives the server(s) and payment for setup fees (if any) and first month's charges installation generally occurs within 1 business day. ColoMAX does not bill customers until their service is fully operational.
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Do I have to sign a long term contract? |
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Of course not. Our colocation services can be purchased on a month-to-month basis. However, ColoMAX does offer attractive term discounts.
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I need something that is not listed on your site, what do I do? |
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Contact us immediately at: sales@colomax.com . Your business is important to us and we will definitely try and do anything we can to meet your special needs.
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4. |
How do you bill for bandwidth? |
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If you buy bandwidth by the GB, ColoMAX bills you based on the amount you transferred rounded to the nearest GB. If you buy dedicated burstable lines in Mbit increments you are billed by the 95/5 rule.
Billing for connectivity beyond the committed level ("burst" bandwidth) will follow the "95th percentile" rule: Usage samples will be collected and sorted from highest to lowest and the top 5% discarded. The next highest sample (the 95th percentile number) will then be used as the basis in computing the charge for the month for bandwidth beyond the committed level.
ColoMAX's customers are billed based on the 95th percentile adjustment of their bandwidth usage. The minimum monthly rate is dependent on the amount of space required to co-locate your servers and is available by the shelf, rack or cage.
On average, this method of calculating bandwidth results in you paying for only 70% of your peak bandwidth usage. 95th percentile pricing is based on a plotted graph of 5 minute averages taken over a monthly period. The busiest 5% of the five minute samples (equivalent to the busiest 37 hours of usage every month) are discarded. The next highest sample is used to calculate the customer’s bandwidth charges. A detailed explanation of this 95th percentile billing can be described as follows.
4.1 Traffic to and from a customer’s router is accumulated over a five minute period. The total amount of data transferred over this period is divided by 300 seconds to get a sample plot measured in bits per second, bps.
4.2 The larger of the input or output sample rate is used for this plotting point.
4.3 Over a period of one month (i.e. 30 days) there are 8640 points plotted. The busiest 5% or 432 points are discarded, leaving you with 8208 points plotted. The largest of these points, measured in kbs , is used to calculate your bandwidth charge.
4.4 If your monthly billing program is based on 512kbs bandwidth and your busiest sample, after discarding the top 5% of the plotted points, is 540kbs, then you would be billed for an additional 28kbs for that month. The top 5% of the highest points would be taken out and the next highest peak would determine the bandwidth used for billing purposes. The 95th percentile billed usually equates to about twice the average daily throughput, +/- 15%.
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